When someone leaves, their know-how shouldn't.
Passdown interviews the person who's leaving and gives you two things: a playbook for whoever's next, and a confidential report on why they left.
Every team has someone who just knows how things work.
Then they move on, and you're left with two problems: nobody knows how they did the job, and nobody really knows why they left.
Logins, codes and vendor accounts live in one person's head or one desk drawer.
Deadlines slip because the reminder system was a person.
Exit chats are awkward, so the real reasons never come out, and the next person leaves for the same one.
Exit interviews tell you what the goodbye lunch doesn't.
People leave politely. The real reason usually stays unsaid, and the next person leaves for the same one.
"It was just time for something new."
"Shifts kept changing with two days' notice. I needed set hours for childcare. I'd have stayed for a fixed schedule."
"Found something a little closer to home."
"My supervisor only noticed mistakes. I stopped bringing ideas a year ago."
of people who quit say their manager or company could have done something to keep them.
a person's yearly salary is what it can cost to replace them.
Source: Gallup, "This Fixable Problem Costs U.S. Businesses $1 Trillion" (2019). Quotes above are examples.
Questions you'll finally get answered
A conversation in, a playbook out.
Tell us who's leaving
Enter their name, role and industry. Passdown chooses questions that fit a dental office, a restaurant or a job site.
They talk it through
First, how they do the job. Then a few confidential questions about why they're leaving. One question at a time, by text or voice.
You get two reports
A searchable playbook for their replacement, and a private exit report for you that never ends up in the playbook.
The playbook they never had time to write.
- Recurring duties with when they happen
- Key people and why each one matters
- Where things live, without ever storing a password
- Unwritten rules and what tends to go wrong
- Open items handed over with their deadlines
Office Manager
Dana Ruiz, Harbor Dental Group (example)Recurring duties
Key people
Open items
The appeal for the Martinez crown claim is due November 3.Find out why people really leave.
After the playbook questions, Passdown switches to a short confidential interview. People tell software things they'd never say to their boss's face, and you get it in writing.
Priya Nair, Dental Assistant
Patterns across every exit
Seven exits this year at an example practice:
Schedule changes came up more than pay. Locking the schedule a week ahead costs nothing.
- Private by design. The replacement gets the playbook. Only you or HR see the exit report.
- Honest, not awkward. Neutral questions, no arguing, no pressure to be polite.
- Serious issues flagged. Harassment, safety or legal concerns are marked for private follow-up.
Built for teams where one person carries a lot.
Pay when someone leaves.
Founder pricing for early members. No contracts. Add an optional $5 or $10 thank-you gift card to any handoff.
Per handoff
- Full interview, playbook and exit report
- Text or voice
- No subscription
Team
- Unlimited interviews
- Shared, searchable library
- Exit trends across your team
- Your own interview questions
Questions
Does the person leaving need to install anything?
No. They open a link on their phone or computer and start answering. Nothing to download.
Can they talk instead of type?
Yes. They can answer by voice, and Passdown cleans up the wording when it builds the playbook.
Who sees the exit interview answers?
Only the owner or the people you choose, like HR. The replacement gets the playbook and never sees the exit report.
What if someone raises something serious?
Passdown doesn't dig for details. It thanks them and flags the concern so you can follow up privately and decide the next step, with your HR or legal advisor if needed.
Can we thank them for their time?
Yes. Turn on a $5 or $10 thank-you gift card when you start a handoff. They pick the card they want and it's sent when they finish, no matter what they say. It's billed with your handoff.
Does it store passwords?
No. Passdown asks where logins and files are kept, never for the passwords themselves.
What if my business is unusual?
The interview follows up on whatever the person actually says, so it adapts to any role. You can also add questions you always want asked.
"In the military, nobody leaves a post without a passdown. Every small business deserves the same thing, without the paperwork."Albert Fouchy, founder and military veteran
Be first in line.
Join the waitlist for early access, founder pricing and a free first handoff.